1. Introduction
Lovingo is an AI language-learning service built around conversations with fictional AI characters. Depending on the features available to you, you may choose a language and character, exchange messages, listen to generated speech, record speech for recognition and pronunciation practice, view translations and feedback, save vocabulary, revisit conversation memories, manage an account, access paid features, and contact us for support.
This Privacy Policy explains how DayFold HK Limited ("Lovingo," "we," "us," or "our") collects, uses, shares, retains, and protects personal information when you use the Lovingo mobile application, websites that link to this Privacy Policy, and related account, payment, AI, speech, safety, support, and privacy-rights features (collectively, the "Services").
"Personal information" means information that identifies, relates to, describes, can reasonably be associated with, or could reasonably be linked to an individual or household. It includes information you provide, information generated through your use of Lovingo, and information we receive from service providers or platform partners in order to provide the Services.
Some information is necessary to provide Lovingo. For example, we need to process your messages and relevant conversation context to generate a reply, process speech when you choose a voice feature, and authenticate you to provide account-based features. Where paid features are offered, transaction and security records are needed to deliver and support them.
2. Scope
This Privacy Policy applies to personal information processed in connection with Lovingo, including language and character selection, text and voice conversations, speech recognition and transcription, translation, generated speech, pronunciation practice and feedback, saved vocabulary, learning state, relationship and memory features, account login, subscriptions or other paid features where offered, internal analytics, diagnostics, safety, support, policy pages, account deletion, and privacy-rights requests.
Feature availability may vary by app version, platform, region, account, and release stage. A feature described in this Privacy Policy does not mean that it is available in every version of the Services.
This Privacy Policy does not apply to third-party websites, app stores, payment platforms, login providers, SDK providers, or other third-party services that process personal information under their own privacy policies when they act independently. For example, Apple and Google may process information under their own terms when you use their login or app-store payment services.
3. Information We Collect
The information we collect depends on how you use Lovingo, your device and platform settings, and the features available to you.
3.1 Information You Provide
You may provide messages, prompts, conversation choices, language and learning preferences, character selections, profile information, saved words and phrases, feedback, support messages, content reports, privacy requests, DMCA or IP complaints, screenshots or attachments you choose to send, and transaction information you provide when asking for purchase support.
When you choose a voice feature, you may provide microphone recordings and pronunciation attempts. These may be processed with transcripts, the reference text being practiced, your selected language, and relevant conversation context to recognize speech, provide translations, evaluate pronunciation, or respond to you. Voice recordings may contain personal information about you or others whose speech is captured.
Please do not include sensitive personal information in messages, recordings, or other inputs unless you are comfortable with Lovingo processing it as part of the requested feature. Sensitive information may include precise location, government identifiers, financial account credentials, health information, biometric identifiers, information about minors, racial or ethnic origin, religious beliefs, sexual orientation, sex life, political views, or other information treated as sensitive under applicable law. Lovingo does not require you to disclose these details for ordinary language practice.
3.2 Information Collected From Your Use of Lovingo
When you use Lovingo, we may collect app and device information, app open events, language and character selections, conversation and feature interactions, messages, AI requests and generated outputs, transcripts, translations, pronunciation results, saved vocabulary and learning state, conversation summaries, relationship or interaction status, memory and collection records, failure or retry logs, paywall views, and support and safety events. Where paid features are offered, we may also process subscription status, entitlement records, and relevant usage events.
Technical information may include IP address, approximate region derived from IP address, app version, operating system, device type, language, time zone, network status, crash logs, diagnostic logs, and security logs. Some conversation history, drafts, vocabulary, recordings or file references, and app state may be stored locally on your device; processing by our systems or service providers depends on the feature used.
We may infer limited product preferences or operational signals from your use of Lovingo, such as preferred languages, learning activity, character interaction style, approximate region, request failure signals, fraud or safety risk signals, and acquisition or campaign performance signals. Character selections and fictional relationship states are product interactions; we do not treat them as definitive statements of your identity or real-life relationships.
3.3 Information From Login, Payment, and Platform Providers
If you use Apple, Google, or another login method made available in the Services, we receive information needed to create or authenticate your Lovingo account, such as an account identifier, email address, private relay email where provided by Apple, display name or profile fields where returned, authentication result, and login timestamps.
If subscriptions or other paid features are offered and you make a purchase, the app store or payment platform processes your payment authorization under its own terms. Lovingo receives transaction information needed to provide the purchased access, maintain entitlements, provide support, prevent fraud, handle refunds or chargebacks, and comply with accounting, tax, and legal obligations. This may include product ID, transaction ID, purchase token or receipt, purchase time, price, currency, region, purchase status, subscription or renewal status, refund status, and related support records. Lovingo does not receive your full payment card number from Apple App Store or Google Play.
3.4 Categories of Personal Information We Collect
| Category | Examples | Main source |
|---|---|---|
| Account and identifiers | Lovingo account ID, login provider identifier, email address, private relay email, profile fields, authentication result, login timestamp, app instance or session identifier | You, login providers, Lovingo systems |
| Conversation inputs and interaction content | Messages, prompts, conversation choices, language preferences, character interactions, support messages, reports, attachments you provide | You |
| Voice and pronunciation information | Microphone recordings, pronunciation attempts, transcripts, reference text, pronunciation results, and related request metadata | You, your device, speech-processing systems |
| AI-generated content and request records | Replies, translations, generated speech, conversation summaries, learning feedback, output metadata, safety signals, request status, failure or retry logs, timestamps | Your use of Lovingo, AI and speech systems |
| Learning state and preferences | Saved vocabulary and meanings, source conversations, practice state, language selections, relationship state, memories, collections, saved or cached conversation context | Your use of Lovingo |
| Device, app, and network information | IP address, approximate region, device type, operating system, app version, language, time zone, network status, crash logs, diagnostics, security logs | Your device and Lovingo systems |
| Purchase records, where paid features are offered | Product ID, transaction ID, receipt or purchase token, purchase and subscription status, price, currency, region, entitlement records, refund or chargeback status | App stores, payment platforms, Lovingo systems |
| Analytics and operational information | App open events, activation events, registration events, feature events, campaign or referral source where used, approximate region, performance metrics, fraud signals | Your use of Lovingo, Lovingo systems, and service providers if used |
| Support, safety, and legal records | Support messages, privacy and deletion requests, reports, IP complaints, moderation notes, enforcement records, appeal records, legal request records | You, Lovingo systems, third parties submitting reports |
4. How We Use Personal Information
We use personal information to provide Lovingo, enable language practice and AI conversations, maintain relevant conversation and learning state, deliver paid features where offered, secure accounts and payments, respond to users, enforce our policies, comply with law, and improve the Services.
| Purpose | How Lovingo uses information |
|---|---|
| Provide and operate the Services | Display languages, characters, conversations, vocabulary, memories, account settings, policy pages, and available app features |
| AI conversations and continuity | Process messages, character context, relationship state, recent conversations, earlier conversation summaries, and relevant preferences to generate replies and maintain continuity |
| Voice and language practice | Process recordings and text for speech recognition, transcription, translation, generated speech, pronunciation evaluation, and feedback |
| Personalization and learning state | Tailor character interactions and available learning experiences; maintain vocabulary, practice state, memories, and preferences based on your choices and prior interactions |
| Account, login, and security | Create or authenticate accounts, protect sessions, associate available account-based information and entitlements with you, detect unauthorized access, and prevent abuse |
| Purchases and billing support, where offered | Deliver paid access, maintain entitlements, verify transactions, support purchase restoration where available, handle refunds and chargebacks, and satisfy accounting, tax, and dispute obligations |
| Analytics and product improvement | Measure activation, registration conversion, acquisition performance where used, feature usage, regional distribution, app reliability, AI and speech quality, and aggregate product performance |
| Safety, moderation, and abuse prevention | Detect prohibited uses, review reports, block harmful generation, enforce our Terms of Use and applicable rules, preserve evidence, protect rights holders, and respond to appeals |
| Customer support and notices | Respond to questions, troubleshoot technical and purchase issues, send service notices, process rights requests, and communicate about policy updates |
| Legal compliance and rights protection | Respond to legal process, maintain required records, enforce agreements, defend claims, process DMCA or IP complaints, and comply with app-store or platform requirements |
| Service communications and marketing, where offered | Send service notices, policy notices, purchase notices, support responses, and marketing communications where permitted and subject to applicable choices |
We may aggregate, de-identify, or anonymize information so it is no longer reasonably linked to you. We may use that information for analytics, service improvement, research, safety, security, and business planning. Where we maintain de-identified information, we will not attempt to re-identify it except as permitted by law to test or validate de-identification.
5. AI and Speech Processing
Lovingo's core service depends on AI processing. When you send a message, choose a conversation option, or use a voice feature, Lovingo may process your input together with your selected language, character information, relationship state, recent messages, earlier conversation summaries, learning preferences, and relevant safety and technical context. The result may include replies, transcripts, translations, generated speech, pronunciation feedback, or conversation memories.
AI and speech processing may involve Lovingo systems and service providers that support model hosting, inference, speech recognition, speech synthesis, pronunciation evaluation, content safety, cloud processing, storage, logging, or diagnostics. The information processed may include messages, recordings, reference text, transcripts, character and conversation context, generated outputs, safety signals, request IDs, timestamps, user or session identifiers, app version, and error logs. These activities support the requested feature, continuity, safety, abuse prevention, debugging, support, and service improvement. Voice features are not necessarily processed only on your device.
We may review, sample, evaluate, or analyze inputs, outputs, request failures, feedback, and safety signals to maintain and improve Lovingo, including language and conversation quality, speech-feature reliability, and safety systems. Where applicable law, platform rules, or a specific provider arrangement requires a separate notice, opt-in, opt-out, or other choice for model training, fine-tuning, or similar improvement uses, Lovingo will provide that control as required.
Unless separately disclosed, Lovingo does not share your private messages, voice recordings, private AI interactions, generated responses, support messages, reports, or purchase history with third-party advertising partners for their independent advertising targeting, retargeting, or lookalike audience creation.
AI-generated outputs may be fictional, inaccurate, unexpected, or similar to content generated for other users. Transcriptions, translations, pronunciation scores, and other feedback may contain errors. If an output includes personal information about you that you believe is inaccurate or should be removed, you may contact us using the methods in Section 16. We will review the request subject to technical feasibility, legal requirements, safety needs, and our retention obligations.
6. How We Share Personal Information
We may share personal information with the following categories of recipients:
- Service providers that host, store, secure, analyze, diagnose, support, or otherwise help operate Lovingo.
- AI, speech, cloud, safety, content delivery, internal analytics, diagnostics, anti-abuse, support, and communication providers.
- Apple, Google, app stores, payment platforms, and login providers when you use their login, payment, refund, account, or platform services.
- Rights holders, complainants, users, or other parties involved in a support, safety, DMCA, IP, moderation, or dispute process, when necessary to process the request and protect rights.
- Law enforcement, regulators, courts, app stores, or other parties where disclosure is required by law, legal process, platform rules, or necessary to protect rights, safety, security, or the integrity of the Services.
- A buyer, investor, financing source, successor, or professional adviser in connection with a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar corporate transaction.
- Other parties with your direction, consent, or as otherwise disclosed at the time of collection.
We do not sell your private conversation inputs, voice recordings, or generated conversation content for money. Lovingo does not disclose private messages, recordings, private AI interactions, generated responses, support messages, reports, or purchase history to third-party advertising partners for cross-context behavioral advertising, retargeting, lookalike audiences, or third-party advertising targeting. If Lovingo later engages in an activity that qualifies as sale, sharing, targeted advertising, or a similar regulated activity under applicable U.S. state privacy laws, we will update our disclosures and provide the choices required by those laws.
7. SDKs and App Permissions
Lovingo may use SDKs, platform services, service providers, device capabilities, permissions, and similar technologies to provide login, paid features where offered, AI conversations, speech features, cloud hosting, internal analytics, diagnostics, security, support, websites, cookies, and webviews. Not every category applies to every app version or feature.
Lovingo requests device permissions at or near the time a feature needs them. Microphone access supports recording and spoken practice; speech-recognition permission may also be requested where the platform or selected feature requires it. You can control permissions in your device settings. If you deny a permission, the affected feature may not work, but unrelated text-based features should remain available where technically feasible.
Lovingo does not use third-party advertising SDKs or third-party analytics SDKs as part of the Services described in this Privacy Policy. If that changes, we will update our disclosures and provide any legally required choices.
Feature-specific permission prompts and any additional SDK or permission notices made available with the applicable version provide further details. You can contact us using Section 16 for questions about provider categories, purposes, data types, or permission effects.
8. Retention
We retain personal information for as long as reasonably necessary to provide the Services, maintain your account and conversation or learning state, deliver and support paid features where offered, protect safety and security, comply with legal, tax, accounting, app-store, and platform obligations, resolve disputes, enforce agreements, and exercise or defend legal claims.
Retention periods may differ by record type. For example, conversation history, vocabulary, memories, and account records may be kept while your account remains active or while the Services continue to operate; purchase and tax records may need to be kept for longer legal or accounting periods; support, safety, DMCA, IP, moderation, and fraud records may be retained as needed to document and resolve the matter; and backup copies, logs, or system records may remain for as long as reasonably needed for operational, security, legal, or records-management purposes. Recordings, transcripts, and speech-processing records are retained according to their feature and operational purposes; this Policy does not set a single fixed period for all such records.
When personal information is no longer needed, we delete it, de-identify it, aggregate it, or otherwise handle it in accordance with applicable law and our records practices.
9. User Choices and Controls
Depending on your location, device, platform, app version, and the features available to you, you may be able to:
- Choose whether to create or log in to an account, recognizing that account-based features, saved state, purchases, support, deletion, or rights requests may require authentication.
- Choose your learning language and character, manage available learning preferences, and use vocabulary or memory controls offered in the app.
- Choose whether to record speech and control microphone and speech-recognition permissions through iOS or Android settings.
- Manage Apple ID, Google Account, app-store, subscription, purchase, refund, restore, family-control, and payment settings through the relevant platform, where applicable.
- Opt out of marketing communications where offered.
- Use browser or cookie settings for Lovingo websites and policy pages.
- Submit privacy-rights, support, report, deletion, or complaint requests through the methods described in this Privacy Policy and related notices made available to you.
Some processing is necessary for Lovingo to work. For example, AI conversations cannot function without processing inputs and relevant conversation context, spoken practice requires processing the speech or text needed for that feature, paid access requires transaction and entitlement records, and account security requires security and fraud-prevention information.
10. Account Deletion
You may request deletion of your Lovingo account by contacting us at hello@lovingo.ai. Where account-deletion controls are available in the Services, you may also use those controls. We may need to verify your identity and account ownership before processing the request.
After account deletion, Lovingo will delete or de-identify personal information associated with your account unless retention is reasonably necessary for legal, accounting, tax, security, fraud-prevention, dispute, safety, DMCA, IP, platform, backup, or other permitted purposes. Deletion may not remove information that has already been de-identified, aggregated, or retained in records that we are legally permitted or required to keep.
Uninstalling the app or signing out is not the same as requesting account deletion. Where you have an app-store subscription, deleting your account or uninstalling the app does not by itself cancel billing through the store; manage cancellation through the relevant platform. See our Terms of Use for purchase and account terms.
11. Privacy Rights
Depending on where you live, you may have rights to access, know, delete, correct, port, restrict, object to, or withdraw consent for certain processing of your personal information. You may also have the right to opt out of sale, sharing, targeted advertising, certain profiling, or certain uses of sensitive personal information, and to appeal a decision on your request.
To submit a privacy request, contact us at hello@lovingo.ai. We may ask for information reasonably necessary to verify your identity, understand your request, locate your account, and protect your information from unauthorized access. Authorized agents may submit requests where permitted by law, subject to verification requirements.
12. Adult Users and Minors
Lovingo is intended for users who are 18 or older. Do not use Lovingo if you are under 18 or under the age of majority where you live.
We do not knowingly permit minors to use Lovingo. If we learn that we have collected personal information from a person under 18, we will take reasonable steps to restrict the account, delete the information, de-identify it, or otherwise handle it as required or permitted by applicable law. If you believe a person under 18 has provided personal information to Lovingo, please contact us at hello@lovingo.ai so we can review and take appropriate action.
13. Security
We use administrative, technical, and organizational measures designed to protect personal information, including measures related to access control, authentication, logging, encryption in transit where appropriate, monitoring, vendor management, and incident response. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for keeping your account credentials, device, and login methods secure. If you believe your account or personal information has been compromised, contact us promptly.
14. Third-Party Links and Services
Lovingo may link to third-party websites, app stores, login providers, payment platforms, support pages, or other services. Those third parties may collect and process personal information under their own privacy policies. We are not responsible for the privacy practices of third-party services that are not controlled by Lovingo.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If changes materially affect your rights or choices, we will provide notice as required by law or platform rules, such as through the app, a policy page, email, or another appropriate method. The effective date at the top of this Privacy Policy shows when it was last updated.
16. Contact
For questions about this Privacy Policy, privacy rights, account deletion, SDKs, app permissions, AI or speech processing, purchase records, support records, or data protection, contact DayFold HK Limited at hello@lovingo.ai. Copyright, trademark, likeness, publicity, impersonation, and other content-infringement complaints should be sent to legal.notice@dayfold.ai.
Please include enough information for us to understand and verify your request, such as your Lovingo account identifier, login email, device type, app version, approximate issue time, transaction ID if relevant, and a short description. Do not include unnecessary sensitive personal information.